Manage your account online

When you create your online account, you’ll have easy access to the resources and tools listed here to help manage your account anytime, 在任何地方. Create a profile to get started or 银河官网 if you’ve previously created a profile.

CREATE YOUR PROFILE     银河官网

 

Make a payment

Pay with your checking or savings through your online account. You can also pay with a credit card or find payment locations near you. 

• 点击 Make a Payment on your dashboard

View billing and payment history

Your account dashboard allows you to quickly view your amount due, bill details and due date. If you want more information about your account, download up to two years of past bills. 

• From the menu, click 计费
• 点击 历史

下载 billing and payment history

No need to call to get your billing and payment history for taxes. It’s quick and easy to download from your online account.

• From the menu, click 计费
• From the 计费 options, click 历史
• Scroll to the bottom and click Export 计费 Data
• Select the starting and ending month for the download, and choose Excel or PDF as the file type
• 点击 下载

Change your billing options

Enroll in options like paperless billing, automatic 支付 or budget billing, 我们的自由, stable billing plan.  
•    From the menu, click 计费
•    点击 设置
•    Select the appropriate option for paperless billing, budget billing or auto pay

Track your energy usage

View your current usage and easily compare to the same month last year on your account dashboard. Look further into your energy usage details with the two years of usage and temperature history available online. 

• From the menu, click 使用

Sign up for email, text or phone alerts

Keep updated about what’s happening with your account. Manage your communication preferences to receive email, text and/or phone alerts about your bill status, 支付, outages or other changes to your service.

• From the menu, click 配置文件
• 点击 Communication Preferences

Sign up for programs

Enroll in programs like Service Guard or 首页Serve, our appliance protection plans.

• From the menu, click 项目
• 点击 可用
• Sign up for programs available for your address, or click 登记 to view your active programs.

Report an outage or problem

很容易 report power outages or request service for an appliance covered by a protection plan. Options are available online to receive alerts and status updates about power outages in your area.

• From the menu, click 中断

时间表 an appointment 

Non-emergency appointments can be scheduled online. 

• From the menu, click Appointments
• 点击 时间表
• Select the address for the service
• 选择 修复 or Inspection (if applicable)
• As prompted, answer questions about the repair and select an appointment date and time
• Once scheduled, confirmation of your appointment will display on your dashboard

Move or stop your service

Whether you are moving to a new home in our service area or across the country, submit your request online to change your service online.

• From the menu, click Customer Service
• 点击 Start, stop, move service

Manage your online profile

Connect all your utility accounts, update your password and download letters of credit and utility verification.

• To update your password:
  • From the menu, click 配置文件
  • 点击 Login and Security
• To download a letter of credit or letter of utility verification:
  • From the menu, click Customer Service
  • 点击 Verification Letters

Avoiding account 银河官网 issues

• Favorite the Black Hills Energy home page rather than the 银河官网 page.
  • The 银河官网 page URL can change over time. To avoid this error favorite the Black Hills Energy home page rather than the 银河官网 page.
• Clear your browser cache regularly.
  • Visiting websites will frequently require that your browser save temporary files to ensure that they load quickly and save your login information. Having a large buildup of these temporary files (or cookies) can cause errors on various websites.
  • To solve this issue, follow your browser's procedure to clear your browser cache, or delete your cookies.
• Use a browser that is compatible with our website.
  • Our website is designed using Windows compatible code. Other browsers written for different operating systems (such as Safari for Apple iOS and Mac) sometimes experience glitches when accessing our website and other website designed like ours.
  • To solve this issue, please use a Windows-compatible browser such as Edge, Chrome, or Firefox.
• Avoid using a virtual private network (VPN).
• Avoid using auto-fill programs.

If you continue to have issues, send us some information on the issue you’re having, and we’ll reach out to help.